PRIVACY POLICY
Last Updated: January 2025
The Flats Eatery + Drink (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with us online, or use any of our services.
By using our website, you agree to the terms in this Privacy Policy.
1. Information We Collect
Personal Information
Information you give us directly, such as:
- Name
- Email address
- Phone number
- Location
- Delivery / pickup details
- Reservation details
You voluntarily provide this information when you sign up for loyalty, request a booking, place an order, join our newsletter, or contact us.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Pages viewed
- Device type
- General location
This helps us improve your website experience.
Payment Information
Payments made through our online ordering partners are handled by secure third-party processors. We do not store your full credit card details.
2. How We Use Your Information
We use your information to:
- Process online orders
- Confirm reservations
- Respond to your messages
- Send updates, offers, and promotions (only if you subscribe)
- Improve our website and services
- Support our loyalty program
- Prevent fraudulent activity
We only use your information for legitimate business purposes.
3. Sharing Your Information
We may share your information with:
- Trusted service providers (ordering, payments, email)
- Marketing or loyalty partners when needed
- Legal authorities if required by law
We do not sell your personal information.
4. Cookies & Website Tracking
Our website may use cookies to:
- Improve website performance
- Remember your preferences
- Analyze website traffic
- Support promotions or ads
You may turn off cookies in your browser, but some features may be affected.
5. Data Protection
We take reasonable steps to protect your information. However, no online system is 100% secure. If a data breach occurs, we will notify you promptly.
6. Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect data from children.
7. Your Rights
You may request to:
- Access your information
- Correct or update your information
- Unsubscribe from marketing
- Request deletion of your data
Email us at: support@theflatseatery.ca
8. External Links
Our website may link to third-party sites (e.g., delivery apps, social media). We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy occasionally. The “Last Updated” date will reflect changes.
10. Contact Us
If you have questions, contact us:
The Flats Eatery + Drink
Email: support@theflatseatery.ca
Website: www.theflatseatery.ca